Refund policy

ARTICLE 7 - Right of Withdrawal

According to and for the effects of the Consumer Code, as amended by Legislative Decree No. 21/2014, the Customer has the right to exercise the right of withdrawal, without any penalty and without specifying the reason, within 14 calendar days from the date of delivery of the purchased good. To exercise this right, the Customer must send, within the indicated terms, a certified email to the address info@gelateriamrwhippy.it or a letter by registered mail, in which they must provide their details, namely Name, Surname, Address, Order Number, phone number, description of the product(s), and any IBAN code and account holder's name where the refund is requested to be made.
As soon as this communication is sent, the CUSTOMER must ship, at their own expense and with a courier of their choice, the product they wish to return, including in the shipment a form (see below) with their details that must match those sent in the communication to exercise the right of withdrawal.
The direct costs of returning the products are the responsibility of the CUSTOMER. The cost is estimated to be a maximum of approximately 30.00 (thirty/00) euros. The returned product must arrive at MR. WHIPPY S.A.S. within a maximum of 14 calendar days from the date on which the withdrawal was communicated. Once the returned product is received, MR. WHIPPY S.A.S. will proceed with the refund related to the price paid for the product(s) for which the right of withdrawal was exercised, within 14 calendar days from the day the decision to withdraw was communicated, provided that the good subject to withdrawal has been received by the company, or unequivocal proof of shipment via courier has been provided.
The customer will be held responsible, and therefore not reimbursable, for the decrease in value of the goods resulting from handling other than that strictly necessary to establish the nature and characteristics of the good. For personal use products, for hygiene and health reasons, it is not possible to return products that have already been used.

The goods must be returned to:
MR. WHIPPY S.A.S. – Via Nazionale Passanti, 168, 80040 Terzigno NA,
All risks related to the transport of the returned product are the responsibility of the Customer.
The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any accessories) and complete with the attached fiscal documentation. Without prejudice to the right to verify compliance with the above, MR. WHIPPY S.A.S. will refund the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs. As provided by Article 56, paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, MR. WHIPPY S.A.S. may suspend the refund until the goods are received or until the CUSTOMER has provided proof of having returned the goods to MR. WHIPPY S.A.S.
MR. WHIPPY S.A.S. will execute the refund using the same payment method chosen by the CUSTOMER at the time of purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise their right of withdrawal, they must provide MR. WHIPPY S.A.S., by accessing the contact us section, with the bank details: IBAN, SWIFT, and BIC necessary for the refund to be made by MR. WHIPPY S.A.S.
The CUSTOMER may exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014 (not mandatory) the text of which is reported below:

Standard withdrawal form pursuant to Article 49, paragraph 1, letter h)
(complete and return this form only if you wish to withdraw from the contract)

MR. WHIPPY S.A.S. of Salvatore Di Prisco

Via Nazionale Passanti, 168
80040 Terzigno NA
Phone: 089 224466
Email: info@gelateriamrwhippy.it
WhatsApp: +39 393388791274

 

 

Subject: return communication
Order number: (indicate the order number related to the purchased good(s))
Purchaser details: (indicate name, surname, address, phone, email)
Product for which the right of withdrawal is exercised: (indicate brand, name and format of the product and product code as per order summary sent in the original shipment)
In case of purchases made by bank transfer or cash on delivery also indicate:
IBAN code: (indicate the IBAN number of the bank account where the refund is to be credited) 
Account Holder: (Indicate the account holder of the bank account where the refund is to be credited).
Date
Signature

 

ARTICLE 8 - Legal Warranty of Conformity

In case of receipt of products that do not conform to the orders or are defective, the CUSTOMER has the right to restore the conformity of the product without expenses through repair or replacement of the product. The CUSTOMER can exercise this right if the defect manifests itself within two years from the delivery of the good and reports the defect to MR. WHIPPY S.A.S. of Di Prisco Salvatore within two months from the discovery.